Etsy разослали письма с информацией о том, что скрыли из поиска товары и магазины российских продавцов из-за недоступности PayPal как способа оплаты.
We’re reaching out to you today because PayPal is no longer operating in your region. That means buyers can no longer checkout from your shop. Because of this, we’re temporarily removing your listings and shop from Etsy search.
У продавцов остаётся доступ к заказам, кейсам и перепискам.
- You still currently have access to any open orders, cases, and Messages.
- We encourage you to fulfill any outstanding orders.
Если покупатель захочет сделать возврат - ему стоит обратиться в PayPal.
If your buyer requests a refund, and they paid via PayPal, we recommend that you direct them to PayPal for additional support. Here are the best ways to reach PayPal:
- PayPal Help Center and Contact page: https://www.paypal.com/smarthelp/home
- PayPal Support by Phone: 1-888-221-1161 (US), 1-402-935-2050 (if calling from outside the US)