​​🔵 Customer Support Team Lead/Head of Customer Support (for Italian desk) 🔻 Everhelp(Genesis) 🔻 Remote work Are you a motivated individual with exceptional leadership skills? Join Everhelp, a leading provider of customer support solutions, as a Customer Support Team Lead/Head of Customer Support. In this role, you will manage a team of support agents, drive customer satisfaction, and contribute to the growth of our dynamic organization. Responsibilities: • Lead and mentor a team of customer support agents, providing coaching and feedback to ensure individual and team success. • Set performance objectives, establish KPIs, and track metrics to achieve service level agreements (SLAs) and customer satisfaction goals. • Resolve escalated customer issues with problem-solving abilities while maintaining high levels of customer satisfaction. • Coach and provide regular feedback to enhance performance, based on monitoring customer interactions. • Analyze data and generate reports to identify trends, areas for improvement, and enhance the overall customer experience. • Stay updated with industry trends and best practices to innovate Everhelp's customer support. Join Everhelp today and make a difference in customer support! More about the vacancy👇 https://bit.ly/cst-everhelp Apply in one click📮 @anastasiia_k0706 🇮🇹 Please share this vacancy with your acquaintances if you know an Italian speaking manager with the solid background.