​​☎️ Customer Support Manager 🇪🇺 Remote work, EU 📍 SE Ranking About us: SE Ranking is an all-in-one cloud-based SEO and digital marketing platform for business owners, SEO pros and digital agencies. The platform offers a complete set of SEO tools for comprehensive site audit, SEO/PPC competitor analysis, rank tracking, keyword collection and grouping, backlink monitoring, automated professional reporting, and much more. Responsibilities: - Responsible for ensuring great customer experience (channels — online chat, ticket system, mail, phone). - Onboarding new customers and hosting live demonstration of the service. - Collect and prioritize customers’ feedback. - Set tasks in JIRA for our developers according to the feedback. - Help our team continue delivering new features based on the collected feedback. Requirements: - Experience in Customer Support/Success, SaaS experience is a benefit. - Fluency in English (B2-C2) - Perfect communication skills - The ability to get on customer’s good side. More about the vacancy 📂 https://bit.ly/csm_seranking Apply in one click ⤵️ @yuliahruba Please, share this vacancy with your friends.