​​🪩Support Team Lead • United Tech • Hybrid work About the company: United Tech builds mobile and web products using AI & ML technology for the social networking industry worldwide. We’re passionate about human connection, autonomy, and the desire to grow. And now, we are looking for an experienced Support specialist for our Moderator’s team with the primary goal of supporting and developing high-level support service standards. About your key responsibilities and impact: • Build a strong team, help us improve our approaches, and develop new work processes (KPI, OKR, QC) Processing of requests to support all questions  • Work with billing processes   • Develop workflows for a support team and help to improve the quality • Search for problem areas of both support and product teams and find solutions to them • Control of B2B segment operation • Work in close collaboration with the product team, including the business development department  Participation in business reviews, analysis, and providing user feedback on product improvement Creation of working documentation for the team and the platform users More about the vacancy and apply ⤵️ https://bit.ly/3uZ06xN Publish your vacancy on zaichenko team (not cv): @zt_admin Please, share this opportunity with your friends. 🔻 Zaichenko Team – remote vacancies