​HOT vacancies
Location: Kiev
📍 Customer Support Specialist📍
#thegravityagency

Yola is looking for a Customer Support Specialist.
You will provide technical support to Yola’s direct customers, as well as second level support to Yola’s partners.
Who we are:
Yola.com is a site building platform with more than 13M users worldwide. Yola enables small businesses, non-profits, and everyday users to create, manage and grow their online presence easily and with no technical knowledge. In addition to a robust, easy-to-use website builder and secure hosting services, Yola's solution offers e-commerce and marketing solutions.
🚩 You should definitely have:
- Excellent English written language skills;
- Experience providing technical support via email and live chat;
- Excellent people skills, including patience and the ability to explain technical concepts to non-technical end-users in a clear and understandable way.

🚩 Your responsibilities might include (but will not be limited to):
- Replying to emails from Yola end users and partners (first and second level support);
- Covering our live chat channel, which services both Yola end users and partners
- Filing bug reports;
- Participating in Slack channels (company online chat) to both assist and receive assistance from other support team members;
- Making yourself familiar with new developments, changes and feature releases on the Yola platform and being prepared to support both partners and end users in utilizing these features;
- Responding to customers via social media (Facebook and Twitter).

Join Yola!

Details: https://bit.ly/2Dmc4pH

Contacts:
skype: sandrakravchuk