Technical Support Specialist Our client, a well-established real estate development company is looking for a Technical Support Specialist to join their Dubai office. We are looking for motivated and experienced Technical Support Specialist to providing technical assistance to employees and resolving issues related to computer hardware, software, and other technical equipment. The ideal candidate will be professional, highly analytical with problem-solving and diagnostical skills. To prosper in this role, you should have knowledge of tools and software, experience with software and customer VIP service skills. Responsibilities: • Responding to employee`s inquiries and troubleshooting technical issues via phone, email, or chat. Identifying, diagnosing, and resolving technical hardware and software issues • Providing step-by-step instructions to employees on how to troubleshoot and resolve technical problems. • Escalating complex technical issues to the appropriate department or personnel for resolution • Maintaining technical documentation and knowledge base articles for internal use • Conducting user acceptance testing and quality assurance on software releases and updates • Providing training and support to employees on new products and services Requirements: • At least 1-3 years in the Technical Support or IT field • Good knowledge of English (Russian as an advantage) • Knowledge of technologies and products MS • Command line tools and commands experience • Good understanding of the networking tool • Remote troubleshooting experience using SSH/AnyDesk/TeamViewer remote access tools • Familiarity with operating systems Windows 7, 10, 11, MacOS What we offer: • Competitive salary package • Medical insurance • Work in dynamic and highly experienced team • Career development opportunities If you are interested in, please send your CV and salary expectations to [email protected]