Certifier is looking for a Customer Success Specialist! Certifier is a Cracow-based ed-tech startup. Currently, we are working on two products: 1) Certifier – software that helps people issue and manage digital certificates, and 2) Credsverse – a secure digital wallet where recipients can store, view, and share their credentials.  💻 What will you do? – Communicate with users and clients (chats, emails)  – Conduct demo and onboarding calls   – Ensure feature adoption and educate customers about product updates – Collect feedback from customers  – Review our existing processes and create new ones – Create support and learning materials ✅ What are the requirements?  – Advanced level of English  – Fast learning skills, quick adaptability – Empathy, communication skills – Related work experience is very much beneficial (e.g. support agent, customer relationship specialist, account manager, etc) 📝 Specifications: – Full time – Remote – $900-$1200 netto depending on your experience