⭐ Junior Customer Success Manager at Precoro ✏ Що робити? – Manage accounts from the point of sale to product adoption. – Educate new customers about the product and services. – Support customers through emails, video calls, and sometimes phone calls. – Conduct kickoff meetings and gather requirements. – Help customers with initial product setup as well as the changes after implementation. – Foster long-term relationships with the key stakeholders and decision makers. – Collaborate with sales and QA teams to ensure seamless onboarding. – Translate customer feedback into clear and executable product requirements. – Work in cooperation with Customer Success Managers to ensure high adoption. – Collect data and monitor metrics to improve current processes. – Develop and maintain an expert-level understanding of the Precoro product. 📌 Що потрібно? – Can-do attitude, optimistic outlook, and drive to work efficiently. – High level of responsibility as we work with finance related topics. – Natural inclination to build relationships and a drive to collaborate. – Ability to nurture effective cross-functional interactions. – High level of empathy and understanding, especially when it comes to customer issues. – Curiosity with willingness to learn and grow with the company. – Organizational skills to connect and work with various stakeholders. – Excellent written and spoken communication. – English — Upper Intermediate or higher. – Ability to research, analyze, and structure information. – Hands-on experience with Excel or Google Sheets to work with metrics and data. – Enthusiasm about tech and the ability to solve basic issues related to apps and PCs. Nice-to-have skills: – Previous experience with supporting customers from the UK, US, and Europe. – Basic understanding of business and finance processes. – Education related to economics, finance, management, or similar. 🌿 Які умови? – Opportunity to work with international companies from various industries. – Trust-based management style and ownership culture. – Open, honest, reliable, and friendly team members. – Offices in Kyiv and Warsaw. – Remote, hybrid, or on-site — you choose. – Coverage of relocation costs. – Flexible paid time off policy. – Competitive compensation based on your qualifications. – Compensation for additional training. – Coverage of coworking fees. – Medical insurance (after 6 months of cooperation). 📩 Куди писати? – Please apply here.