Technical Customer Support from Russia to work full-time in

Requirements:
3+ years of experience in IT-related technical customer support
Very good spoken and writing skill in English and Russian language
Ability to work in shifts including evenings, weekends and public holidays (rotational schedule)
Ability to work full-time
Punctual, attentive to details
Stable and good internet connection
Hands-on experience with Windows/Linux/Mac OS environments
Previous work experience with TeamViewer, Helpscout (ZenDesk or FreshDesk), Jira or similar software


Main tasks:
Provide the technical customer support and assist customers through email and live chat
Investigate user problems and prepare reports for developers
Work in rotational shifts (day time, evenings, weekends + public holidays). Mainly your job will be in the evening time from 15:00 till 23:00 MSK.
Communicate with customers and colleagues in English and Russian languages
Connect to users through TeamViewer and investigate their issues
Establish personal relationships with customers
Quickly learn the product

Four reasons to work with us:
1. Get experience in an international company building unique innovative products
2. Improve your English by practicing it daily
3. Widen your IT knowledge and understanding
4. Special bonuses, benefits and opportunities for top performers


📌 Россия: Санкт-Петербург
Зарплата: 💰 40 000 р.