Customer Support Representative 📍 Tel Aviv-Yafo 🇺🇸 English - very good level 🇷🇺 Russian - very good level 🇮🇱 Hebrew - very good level 🕐 Full-time, Sunday to Thursday 3 days from office 2 days from home Description: A young and dynamic startup that's creating an International Financial Services Platform for migrants. The company provides a game-changing all-in-one solution that is transparent, cost-effective, and simple to use. We are looking for a customer support representative who is a highly motivated, talented team member to join our growing team. If you are a people person, enjoy assisting others, and looking for an opportunity to grow in an amazing start-up company, your place is with us! The position is shift based and includes weekends. Responsibilities: • Interact with customers & resolve issues • Multitask between different communication channels • Provide answers by identifying problems, researching, and guiding the customer through the correct steps • Improve customer experience, encourage organic growth & creating engagement • Growth in online communities, and number of active users • Work is shift based and includes weekends • Proficient in all MS Office products Requirements: • Excellent written and verbal communication skills in English, Hebrew, and Russian- Mandatory • Experience in customer support • Excellent communication between customer & department • Flexibility in working hours is required (we work in shifts) • Experience in the Payments and Banking industry - Advantage • Ability to work independently and under pressure • Enjoy working as part of a team • A significant level of trust and diplomacy is required, in addition to normal courtesy and tact • Service-oriented person Resume: [email protected] DM in Telegram: @TalBabich